Job Description
Licensed Senior Customer Service Representative
Kelly Insurance Agency | Pottstown, PA
Join a Team That Values Relationships, Expertise, and Growth
At Kelly Insurance Agency, we believe insurance is about more than policies—it's about protecting families, businesses, and the futures they've worked hard to build. As a trusted agency serving the Pottstown community, we've built our reputation on exceptional service, honest advice, and lasting client relationships.
We're seeking an in-office, experienced, licensed insurance professional who enjoys helping clients, solving problems, and identifying opportunities to better protect the people they serve. This is an ideal opportunity for a Customer Service Representative who wants to leverage their insurance expertise while earning additional compensation through account rounding, cross-selling, and relationship-building.
If you're looking for a supportive team environment where your experience is appreciated and your contributions directly impact agency growth, we'd love to meet you.
What We Offer
Position Overview
As a Licensed Senior Customer Service Representative, you will serve as a trusted advisor and primary point of contact for our clients. You'll handle policy servicing, coverage reviews, renewals, and client retention efforts while identifying opportunities to improve coverage and strengthen household relationships.
This role blends customer service and inside sales, making it ideal for someone who enjoys helping clients while contributing to agency growth.
Responsibilities
Key Responsibilities
Requirements
Qualifications
Who Will Thrive Here?
The ideal candidate is someone who enjoys being the trusted resource clients rely on. They take pride in delivering exceptional service, proactively identifying client needs, and helping families secure the protection they deserve.
They are relationship-focused, growth-minded, and understand that great customer service naturally creates opportunities for additional business.
If you're an experienced insurance professional looking for a role that combines service, relationship management, and growth opportunities, we encourage you to apply.
Benefits
Paid Time Off (PTO)###Vision Insurance###Dental Insurance###Health Insurance###Flexible Schedule###Hands on Training###Career Growth Opportunities###Work -Life Balance###Retirement Plan###Mon-Fri Schedule###Unlimited PTO###
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